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Good News…Bad News

Posted by abie on 12:41 AM in , ,
Good News

We already have our tickets for the Barney Just Imagine Show. We will be watching the show on December 23 at 7 PM. Sobrang excited ko so kahit na 8 PM na ako natapos sa salon, pinilit ko pa rin si Howell na dumaan kami sa SM San Lazaro to purchase the tickets that I reserved that afternoon.

I was really happy because I got center aisle seats at Row B.

Bad News

I was blog hopping last night and read Peachy’s post regarding the Barney show. I remember, she mentioned to me that they got center aisle seats. I read from her post that they got ticket PT 103, Row E, Seat 19-21. So I checked my tickets and we got PT 103, Row B, Seat 1-3. So I realized one of us was issued the wrong center aisle seats. It was already 11 Pm and Ticketnet is already close so I have to wait the next day to verify our tickets.

I called Ticketnet as early as 9 AM the next day and it was then that I found out that the ticket issued to us was not center aisle, but side aisle. Super bad trip na ako, since I specifically requested for center aisle seats. So takbo kami agad ni hubby sa SM San Lazaro where we purchased the tickets.

I raised my concern to the person in charge sa customer service. And sabi nya, center aisle seats daw yung ticket namin. I asked her to call Ticketnet to verify. After making the phone call, here is what the girl said:

Customer Service Asst: Ma’am side aisle nga po yung ticket na nabigay sa inyo. Pero wala na din po kami magagawa dyan.

Nairita talaga ako sa sagot nya. I promised hubby that I will be calm pero nakakairita talaga yung sagot ng girl at mataray pa tono nya. So I told her, it is their fault since I reminded them several times before they issued me the tickets that they have to make sure that it is center aisle. And kahit kanina, di pa din malinaw sa kanila kung alin ang center aisle at side aisle.

Ang sabi ba naman sa akin, dapat daw kse alam ko ang seat number na bibilhin ko. Susme, eh nirequest ko nga center aisle eh. Hindi naman ako usherette sa Araneta Coliseum para makabisado ko seat number don noh.

She asked me to come back at 1 PM since the manager will arrived at that time. And it’s only 10 AM. So sabi ko, hindi ako makakapag hintay ng 1 PM, I need to talk to the one in charge right now.

So di talaga ako umalis ng Customer Service…hehehe. Natakot ata sa akin, kaya tinawagan nya yung supervisor nya. Mabait naman yung supervisor. Napansin siguro na irate na ako…hehehe. So inasikaso na niya agad yung concern ko and tumawag na sya agad sa Ticketnet.

Good News

Ticketnet agreed to change our tickets to center aisle seats. But since the Accounting office is close on a Sunday, we have to go back tomorrow to get our new tickets. They have to refund our first payment daw kse from Accounting before they can issue us the new ticket.

Hay hope, ok na tomorrow.

Ang babaw ko ba? Oh well, ang mahal kaya ng ticket noh. And kaya nga maaga ako nag purchase ng tickets para center aisle seats makuha ko, tapos malaman laman ko, side aisle pala binigay nila sa akin….hehehe…

So sa mga mommies na mag pu-purchase ng tickets for the Barney show: For VIP Center Section 103, center aisle is seat 21. For Section 101, center aisle is Seat 1.

Yun lang…heheh… Tomorrow na ako magkwento about sa Blogging Mommies Xmas Party ha. Antok na ako eh… Inunan ko muna tong kwento ko na to para ma avoid na yung same problem pag nag purchase ng tickets yung ibang mommies.

4 Comments

Anonymous says:

sis, tama lang yang ginawa mo! kami ni peachy sabay manunuod sa dec22. kaharap lang namin sila :)


hi abie. ay naku kung ako yan nag-init na din nang husto ung ulo ko. super asar ako sa bad service kasi galing ako sa customer-oriented na company. lalo na kung paulit-ulit mong niri-remind ung preference mo tapos di nasunod. away talaga yun! hahaha. enjoy the show. kami cguro next year na lang pag meron ulit, pag na-appreciate na ni chukoy ko ung mga ganyan. :)


Hi Kelly,

Sayang nga eh, gusto ko din sana sa dec 22 para sabay sabay tayo. Kaso di pwede si hubby.

Naku noong una nga pinipigilan na ako ni Howell eh. Ok na daw yung side aisle. Di talaga ako pumayag noh...hehehe..Eh sila nagkamali kaya dapat itama nila yung fault nila.

Thankful naman ako at inayos naman ng supervisor yung concern ko.

Pheng,

Naku, yan din ang ayaw na ayaw ko eh. Napapaaway talaga ako pag bad ang service. Tapos sasagutin pa ako na wala na daw sya magagawa. Sana man lang, inuto nya ako na i try nya ayusin...hehehe

Anonymous says:

You just did the right thing Abie. Eh ang mahal kaya nung tickets noh.

Btw, i got something for you here > http://www.nicemorning.net/2007/11/12/treasuring-the-friendships-made-online/

N!cE
http://www.nicemorning.net
http://www.mommastuff.com

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